Do you have open invoices on your account? If so, you can resolve them easily by mailing a payment to our office.
Please include a note with the following account information:
- Customer name (The full name of your church)
- Site URL
- Site ID (example: when you go to your staff pages, your URL will show www.siteaddress.com/xxxxx/staffcategory.... We are looking for the number after your site URL, such as 10121 or 11313)
- Payment Amount
- Invoice #s if possible. Site owners can view Account Settings and see the last 6 invoices and their invoice #. If you are paying more than 6 months past due, please include what invoice numbers you have and invoice dates for the ones you don't (i.e. 11/1/16 or 9/1/16).
Please mail your payment to:
11150 Santa Monica Blvd, Suite 600
Los Angeles, CA 90025
Once this is mailed, please send a note to firstname.lastname@example.org with the same account information requested above, and include the check number and mail date. We will notify Accounting that your check is on it's way and restore access to your site (if it has been disabled due to non-payment).
Once we receive your payment, the open invoices on your account will be manually cleared and all warnings and limitations will be removed.
If you have any questions, please email email@example.com or submit a support ticket through the portal.