To help a user of your website reset the password for their My account, follow the steps below.
- Have them click on the link in your menu to log in.
- Have them click on the Reset Your Password link.
- Depending on their needs, they can have their password reset or, if they have forgotten their User ID, they can have both their User ID and password sent to them.
The password that will be sent to them is a combination of letters and numbers. Make sure that they type in the password exactly as it appears in the e-mail they receive. Once they have logged in successfully, it would be a good idea to have them change their password to something they will remember. To do that just tell them to type in /password in the URL bar AFTER your domain name. An example would be, http://www.iministries.org/password.