PROBLEM: My site is down or it's not loading like it is supposed to.
There are multiple reasons why this could be happening, but let's rule out some easy things first.
If your site isn't loading, here's some troubleshooting steps to help resolve the problem:
- CHECK YOUR SPELLING. Make sure the mistake isn't a simple one.
- HAS YOUR DOMAIN EXPIRED? Check our homepage at http://www.iministries.org/ and see if our site is working. If it is, then the issue may be specific to your own site. An expired domain is the most common reason your site is down. We don't control your domain details, so it is your organization's responsibility to make sure these records don't expire. Notifications are sent by your domain registrar to the email address of the contact on file well in advance of your expiration.
- DID YOU CHANGE YOUR DOMAIN'S ZONE FILE OR NAMESERVERS? In most cases, we manage your DNS records. If you've made changes to your domain before confirming if we manage your DNS, this could be the cause.
If your site is loading but content is missing or the page is broken in how it shows on your screen, here are some steps you can take to resolve the issue:
- WERE CHANGES MADE TO HTML CODE OR CSS? If someone was editing the site then all of a sudden things stopped working, they may have broken the code inside the template. This can cause "fatal exception has occurred" messages to come up when you try to login, edit a page, etc. Make sure they took a copy of the page before they added the changes so it can be easily fixed by replacing the old code and starting over.
- DID THE SITE CHANGE FROM ONE THEME TO ANOTHER? Because each template uses different code and renders differently in your browser, changing from one theme to another isn't quite as easy as flipping a switch. Switch back to the original and see if things are back into place, and contact support for assistance in these changes.
- DID SOMEONE CHANGE EDITABLE TEXT AREAS WITHOUT USING HTML? This is a common occurrence. You may just need to change service times, wipe out everything within that editable text box and not replace the code around it. Most themes require HTML in these fields to function properly, with very few exceptions. Make sure to take a copy of what appears in the box and save it BEFORE you make changes.
If you've taken the steps in this list and have yet to resolve the issue, please contact support for assistance.