Welcome to the NEW iMinistries support website.
Our help system has recently been updated to offer better tools and searching for assistance with documentation and articles regarding the iMinistries system. You can easily submit a new ticket with the link above if you are not able to find the answer you are looking for.
HOURS & LOCATION
Our office is located in Los Angeles, California. Primary support is provided through our system here between the hours of 9:00 AM and 5:00 PM Pacific time Monday through Friday, except for holidays.
First, you'll need to submit a support ticket into our system. You can utilize the button above, or email firstname.lastname@example.org to start a new ticket.
Our goal is to acknowledge new support requests within 24 hours (excluding weekends and holidays). If you are reporting an urgent break/fix issue, please utilize the priority field to identify your request as such and it will be acknowledged as soon as possible. If you have not received a response within 3 business days, please update your ticket following the Tracking Requests instructions below. If you have not received an automated acknowledgement we may not have received your request. Please search your email for the subject "[Request received]". If you didn't receive it, please login to this site and look under "Check Your Existing Requests" and verify it's in the system. Please note that this method is the fastest way to receive help and provides confirmation that we know of your issues. Leaving voicemail on our toll-free number is not recommended for support requests.
If you have communicated with our support desk by email and have not utilized this site before, you will need to have a password sent to you to complete your free user account registration. Once registered, you can view the history of a previous request or the current status of existing requests. Click here to begin the process.